Craft House combines the global expertise and insights of consultants from the hospitality industry with deep experience in the creation of exclusive hotels, private member’s clubs, restaurants and destinations.
Peter Mack, Brand Strategy
Peter is responsible for strategy for Elephant LLC and is a senior contractor to Landor Associates in Asia. He works with a diverse set of clients including Tesla Motors, Chow Sang Sang Jewelry, Thai Union Group, Jin Jiang International Hotels, Greenland Development and CP Group among many others. Prior to starting Elephant, Peter was Executive VP at Enterprise IG for 6 years working with Caterpillar Inc., Brown-Forman, FujiFilm USA, Nestlé Foods, and AMD. Before that he was with Landor Associates managing strategic brand projects for Deere & Company, Hewlett-Packard, Lincoln-Mercury, Cathay Pacific, Singapore Telecom, Caltex, Singha Beer and Pepsi Foods, among many others. Peter holds a B.A. degree in Political Science and Oriental Languages with honors from the University of California, Berkeley.
Noel Merainer, Asset & Development Strategy
Noel graduated from Cornell University’s School of Hotel Administration and has an extremely strong foundation with hotels and resorts across major markets worldwide. Noel was with Marriott International for eight years, most recently as Vice President for Development Planning & Feasibility working on projects across Marriott brands in the Asia Pacific region. Prior to that he was a Regional Director of Revenue Management for Shangri-La, implementing sales strategies across their portfolio. He is experienced in operations, collaborating with real estate developers and hotel owners and project planning. He is exceptionally knowledgeable of global lodging markets, having worked across 20 countries in the Asia-Pacific region and in the Middle East, Europe and North America.
Luke Rinaman, Culinary Strategy
Luke has over 35 years of experience in the hospitality field working for various international companies. He most recently spent seventeen years with China Grill Management, mostly as Corporate Chef and Director of Operations where he utilized a diverse set of skills in concept development and execution. Previously, Luke worked in Miami, Jakarta and New Orleans with Intercontinental Hotels and Four Seasons Hotels. Luke has a wealth of knowledge and experience with independent and hotel restaurants of all sizes and concepts and provides a range of culinary strategies including concept refinement, menu development, repositioning, growth strategy, kitchen design, and training and development, always producing measurable results for clients.
Heather Hannig, Spa Strategy
Heather has been a professional in the health and wellness industry for over sixteen years including all aspects of spa management to business strategy consulting. She was Spa Director at Soho House New York, Director of Spa Operations at Plus One, Director of Spa Operations opening spas at premier hotels (Fairmont Chicago, Intercontinental Miami, Loews Santa Monica and Ameristar Black Hawk, CO), Spa Director at Caudalie Vinotherapie Spa at The Plaza Hotel New York City, and Executive Director of Spa at Mandarin Oriental New York.
Chris Stromberg, Financial Strategy
Chris earned a Bachelors in Economics and MBA in Finance from Westminster College in Salt Lake City and is a venture capital and private equity consultant. He has worked with several start up companies raising capital and establishing their businesses, was interim CFO for Meritech in Golden Colorado and lead Senior Financial Analyst for StoneRiver Software Solutions. He has also overseen the financial strategy of several family owned hospitality projects. Chris's experience, in all facets of accounting and finance, helps Craft House clients streamline financial strategies with business goals.
Phillip Ting, Creative Strategy
Phillip has over 20 years of experience in design. Prior to starting Elephant LLC, he ran his own firm, Studio Ting, for three years. For ten years before that, he was creative director at Enterprise IG San Francisco, developing creative solutions for consumer clients including Peet’s Coffee & Tea, Coca-Cola, Unilever, Nestlé, Brown-Forman, Pacific Bell, Luxeon, United Way and Motel 6. His work is acknowledged in numerous publications and has won national awards. Phillip helps Craft House clients bring their brand into physical form through identity, collateral and packaging. Phillip is also an adjunct professor at the California College of the Arts (formerly CCAC) and teaches at the Academy of Art.
Like Yvette at Craft House, Peter and Phillip began Elephant LLC because of a frustration with the direction that their particular category seemed to be headed. Beginning in the 90s, graphic design and brand strategy firms began to be swept up in the consolidation tsunami that had swept through the advertising category the decade before. The result were firms that were getting larger and larger and more and more focused on the absolute value of efficiency, a philosophy demanding that client communication needs be broken down into discrete, easily managed and easily analyzed sub-groups, usually aligned along the buying habits and personnel of the clients themselves. This model works very well for meeting the needs of large corporate companies but often fails at meeting needs of small and medium sized companies who haven't reached the scale where communication needs can be efficiently spread across a number of functional departments. On the contrary, these companies usually have a small number of people trying to stay on top of a mounting set of communication challenges and the last thing they need is a baker’s dozen of specialist firms bickering over how to divide up a never-too-generous budget. Instead, Peter and Phillip wanted to offer services of a firm that could offer holistic brand advice ranging from definition of corporate culture to the best way to pitch product to a grocery broker – in short they wanted an agency that could offer the whole elephant rather than disconnected bits and pieces. Elephant provides Craft House clients with senior advice on development of value proposition, corporate culture, the most efficient development and implementation of core identity elements and how best to establish brand training and engagement.