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My take on Peninsula's short film
Marketing, Travel Craft House Consulting 10/09/2012 Marketing, Travel Craft House Consulting 10/09/2012

My take on Peninsula's short film

The Peninsula Hotel short films, labeled as 'Peninsula Moments' moved me in the most unexpected way. In short — I cried.  Am I crazy? Did I just cry from an advertisement?

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Clever and cheeky customer service tactics
Operations, Travel Craft House Consulting 03/11/2011 Operations, Travel Craft House Consulting 03/11/2011

Clever and cheeky customer service tactics

After complaining about bad hotel service at the Honua Kai Resort and Spa, management sent me a certificate for 2 nights in a 2-bedroom suite.  Brilliant. A voucher that I can't use.

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