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Customer Service Outside the Hospitality Industry
Human Resources Yvette Jong 11/4/14 Human Resources Yvette Jong 11/4/14

Customer Service Outside the Hospitality Industry

I’ve heard the rumor that a hotel guest once asked the concierge for a place with pizza delivery. The concierge provided no results, so he called GoDaddy. The gentleman who answers says, “Well, finding you a local place to deliver pizza isn’t normally what we do, but hey, let me take a look.” And the guest gets his pizza.

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4 standouts from the NYC Marathon
Lifestyle Guest User 11/4/13 Lifestyle Guest User 11/4/13

4 standouts from the NYC Marathon

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An insider's view of hotel development in Kenya
Marketing, Operations, Travel, Financial, HOTELsMag.com Craft House Consulting 10/12/12 Marketing, Operations, Travel, Financial, HOTELsMag.com Craft House Consulting 10/12/12

An insider's view of hotel development in Kenya

"Africa is probably to China what Asia was to the U.S. While the U.S. leveraged Asia's labor, China is leveraging Africa's commodities."

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Is security an invasion or expectation?
Operations Craft House Consulting 8/31/12 Operations Craft House Consulting 8/31/12

Is security an invasion or expectation?

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