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The tyranny of choice
Lifestyle, Operations, Financial, HOTELsMag.com Craft House Consulting 04/03/2020 Lifestyle, Operations, Financial, HOTELsMag.com Craft House Consulting 04/03/2020

The tyranny of choice

While in many ways we pride ourselves as a society of excesses, we should ask if there might really be something to the phrase “less is more.” If this healthier lifestyle is something we strive for in our personal lives, how can this transpire in business without compromise to the bottom line?

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The night I slept in the bathroom: Kid-friendly vs. kid-free
Lifestyle, Operations, Financial, HOTELsMag.com Craft House Consulting 12/10/2017 Lifestyle, Operations, Financial, HOTELsMag.com Craft House Consulting 12/10/2017

The night I slept in the bathroom: Kid-friendly vs. kid-free

Hotels don't have to isolate guests in order to optimize revenues. What types of hotels should accommodate children, and what measures should they take to do it well without negative impact to the guest experience?

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Service changes in Asia (for better or worse)
Human Resources, Travel Craft House Consulting 07/10/2014 Human Resources, Travel Craft House Consulting 07/10/2014

Service changes in Asia (for better or worse)

The collaboration of countries across the ASEAN region will have several positive and challenging impacts on the hospitality industry.

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Who really wants to stay on a female floor?
Concepts, Design, Lifestyle, Marketing, Operations, Travel Craft House Consulting 26/03/2012 Concepts, Design, Lifestyle, Marketing, Operations, Travel Craft House Consulting 26/03/2012

Who really wants to stay on a female floor?

Sure, I like a hotel that listens to my preferences, but when it starts assuming that I like girly magazines and pink-toned furniture because I'm a single female traveler, I have to think twice about how intuitive it actually is.

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