Finding a place for mindfulness in the hospitality industry

We exist in a transformative period of change in the hospitality industry with a shift in thought to mindfulness and overall health of our companies, clients and internal customers. To experience hospitality in its truest most honest form, one must be authentic, genuine and embrace each new moment as an opportunity to leave a lasting impression. That is exactly what mindfulness is, tuning into the moment and cultivating awareness in yourself.

Human Resources, Lifestyle, OperationsMegan Gray StrombergOctober 11, 2017Hospitality Industry, Hospitality Training, Training & Development, mindfulness, Restaurants, Hotels, customer experience, Employee Journey, Employee Retention, Workplace Health, Mindfulness Based Stress Reduction, MBSR

From the customer journey to the employee journey

When the option to choose where you can work is increasing, it’s no longer about a hiring experienced managers and employees to operate the hotel.It’s now about ensuring employee values are aligned with those of your brand, and ensuring that the employer-employee dynamic is carefully managed to build strategic and long-term relationships.

Human Resources, Operations, SustainabilityCraft House ConsultingNovember 16, 2011Employee Journey, Employee Retention, Hotels, Human Resources, Human Resources