Are your employees cheating the system?
The best loss prevention tactic is to personally know the ins and outs and stealing tactics out there.
Kickbacks for good reviews?
Do hotels pay to get good reviews in guidebooks? And if so, who's to blame?
Nomad-Chic: Dispatch from Tibet
Craft House Founder and Director, Yvette Jong, contributes to Nomad-Chic, posting content on inspiration and travel from around the world. Follow her dispatch on where inspiration is destination!
The coexistence of good and fast service
"In short, companies must bear in mind that ‘speed of service’ contains two critical elements: speed and service." Gallup Report
Silence is still the new luxury
Silence is the new luxury, and traveling in the low season helps make that happen. If I can avoid it, I don't think I'll ever visit a top destination during the peak season.
An insider's view of hotel development in Kenya
"Africa is probably to China what Asia was to the U.S. While the U.S. leveraged Asia's labor, China is leveraging Africa's commodities."
Nomad-Chic: Contributer
Craft House Founder and Director, Yvette Jong, contributes to www.Nomad-Chic.com, posting content on inspiration and travel from around the world. Follow her dispatch on www.Nomad-Chic.com where inspiration is destination!
What's the ROI on expensive branding or marketing strategies?
The most valuable asset a luxury hotel has is its brand and brand reputation. Investment in this asset is a long-term investment with a return over several years, not just one. So is an investment like this a wasted expense or a strategic capital investment?
New brands … for the sake of it?
As markets get saturated with all the brands under the sun, hotel management companies are developing new brands to cater to developers’ demands. Take an already cluttered brand architecture with existing brands that might have confused identities and positioning, and throw a few new ones in the pot. You get the idea.
Nomad-Chic: Dispatch from Bali
Craft House Founder and Director, Yvette Jong, contributes to www.Nomad-Chic.com, posting content on inspiration and travel from around the world. Follow her dispatch on www.Nomad-Chic.com where inspiration is destination!